Once an order has been placed, you will receive a Dispatch Confirmation email, usually within 12 hours of the order being processed. Once your order has been confirmed via a Dispatch Confirmation email, you will receive your product(s) usually in 4 - 6 working days, depending on the shipping courier.
The Dispatch Confirmation email will contain your order number, your shipping tracking number and a link to the shipping carrier's website, to track your order. Just click this link to see the status of your order. It usually takes approx 2 days from the dispatch date for the shipping carrier to provide a more exact location of where your parcel is.
If you haven't received a dispatch email after 4 days from the date you placed your order, please contact us here and a customer service agent will be able to help 🙂
Please note, if you have ordered multiple items, they may not always be dispatched as one parcel.
Can't find the answers you're looking for? Please email us here and a customer service agent will be in touch.